At Homer Art Materials, we strive to deliver quality products and a smooth shopping experience to every customer. In case you receive an item that does not meet expectations due to damage or order issues, we are here to assist you with a hassle-free resolution process.
 

Conditions for Return or Refund
A return, replacement, or refund request can be submitted within 7 working days from the date your order is delivered, only under the following situations:
Product received in a damaged or broken condition
Incorrect item delivered against the placed order
Product found defective at the time of opening
 

Please Note:
Items belonging to categories such as Drawing Books, Paper Products, Loose Sheets, Boards, and Clearance Sale Products are generally non-returnable and non-exchangeable. Exceptions will only be considered if the product arrives physically damaged.
 

Steps to Submit a Request
If you wish to report an issue regarding your order, please reach out to our support team within 7 working days after delivery through the contact details mentioned below.
 

Support Contact
📧 Email: homerartmaterials@gmail.com
📱 WhatsApp Support: +91 8910912138
(Available Monday to Saturday | 11:00 AM – 07:00 PM)
 

While contacting us, kindly share:
Your Order Number
Shipping / Delivery Address
Brief explanation of the issue
Unboxing video and product photos (required for claim verification)
Requests without proper proof may not be processed.
Product Return & Inspection Procedure
After reviewing your request, our team will confirm approval for return processing.
Reverse pickup service, wherever available, will usually be arranged within 3 to 4 working days.
Customers must ensure the product is packed properly to avoid transit damage during return shipment.
Once the returned item reaches our facility, it will undergo inspection and verification before final approval.
 

Refund Timeline
Refunds for approved cases are generally initiated within 5 to 7 working days after product inspection.
Banks, card providers, or UPI services may take an additional few business days to reflect the credited amount.
In case of Cash on Delivery (COD) orders, customers will need to provide valid bank account or UPI payment details to complete the refund process.
At Homer Art Materials, we value every customer and continuously work towards providing dependable service and customer satisfaction with every order.